RETURNS & EXCHANGE POLICY
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:
- we must be notified within 7 days of you receiving your item
- the item must be returned within 30 days of purchase in the original packaging
CAN I EXCHANGE AN ITEM?
Due to the limited nature of our pieces, we do not offer exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.
HOW DO I RETURN MY ITEM?
- please email us firstname.lastname@example.org or us the contact form with your request and we will get back to you within 2 working days to help you complete the return.
DO I HAVE TO PAY FOR SHIPPING MY RETURN?
Any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
HOW WILL I BE REFUNDED?
Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.
We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.
WHAT IF MY PURCHASE IS FAULTY?
We're so sorry if an item you received is not in perfect condition. If the item was bought online we will be more than happy to replace the item if the stock is available or give you a refund upon receiving your faulty item back. Please email us with photos of your faulty item and we will resolve this.
If you have anymore questions; please contact us via email email@example.com